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Recentering the Human
in Humanitarianism

At LLST, we take a simulation-
based approach to learning.

Why Lessons Learned?

At Lessons Learned we design and facilitate training simulations for the humanitarian sector. Our bespoke training courses are spaces to learn, be creative and test your employees’ critical thinking skills. In all our courses, we promote localization and accountability to the communities we serve, preparing your teams to build better, more humane interventions.

A Safe Space to Fail​

Making mistakes in humanitarian work can have real, dire consequences. We support your team in testing new approaches by giving them a safe space to fail.

Stakeholder Embodiment System

Help your team step into the decision-making spaces of stakeholders via models built on real-life experiences.

A Space to Say "A-Ha"

LLST builds guided reflection into every one of our training courses and modules. Nothing generates “a-ha!” moments like a comprehensive debrief.

Learn by Doing

Many training systems advertise “critical thinking”, “problem solving”, and “strategic thinking”, but these hard-to-define skills don’t come from the lecture hall—they are honed when the clock is ticking and decisions are made under pressure.

A Space to be Together

You can’t understand a machine by studying one component—why would a humanitarian crisis be any different? We believe that opportunity lies in listening, reflecting, and making decisions based on real-life goals and motivations.

Our Method

Via detailed briefings and dynamic logic models, students learn to analyse events the way that different groups of affected people do, to better ensure that humanitarian response efforts are built on common goals.

Urban Refugees in the Humanitarian System: Strategic Stakeholder Engagement

Upcoming delivery:
Amman, Jordan

April 2020,
date TBA

Ethical Humanitarian and Development Practice in Urban Refugee Response

Past delivery:
Oxfam Canada

Nov. 26-27 2019 Ottawa, ON

“The Day My Life Froze”
Tabletop Simulation

Upcoming delivery: Nairobi, Kenya and Amman, Jordan

January 2020

Contact us for an on-demand delivery in your city!

Our Courses and Simulations

LLST designs custom training modules and simulations to fit your organisation’s needs. Our pre-developed simulations and training modules can be adapted to fit into a pre-existing training session scheduled by your team, or an entirely new course or simulation can be custom-built to meet specific learning outcomes or to give your staff a chance to practice their skills.

What People are Saying

“I attended the 2 day workshop “The Day My Life Froze: Urban Refugees in the Humanitarian System” in Ottawa in July. The simulation was excellent - I think that people from all different backgrounds - whether new to humanitarian and development work, or whether experts in the field - can learn from this experience”.
Elizabeth Dyke, PhD, Health and Social Development Consultant
“I really enjoyed the gameplay even though it was 'confusing', 'frustrating' and a bit 'stressful' but that’s exactly what I’d say it should have been – to give the players just a little taste of what refugees experience. I thought the game design was brilliant in that it very cleverly “layered in” so many important aspects of what urban refugees would face.
Anon. Defense Analyst, Government of Canada

Our Team

LLST team members Johanna Reynolds (centre) and Matt Stevens (right) with guest presenter Amanda Siino (left) at CARFMS 2019

Johanna Reynolds

Course Manager Johanna Reynolds is a global leader in the delivery of professional development courses for refugee response workers.

Matthew Stevens

LLST Director Matthew Stevens has worked with refugees and migrants globally since 2008, from downtown Cairo to the Peruvian Amazon. Most recently, he served as Country Director for an INGO in Amman, Jordan, delivering online higher education to displaced youth.

Ready To Get Started?

Get in touch to organize a course delivery at your organization, or to discuss a customized course for your learning needs.